Payment and Shipping
UK customers can order online and pay via PayPal’s secure pages. Customers without a PayPal account can pay by Credit or Debit Card through the PayPal pages.
International customers cannot order online – these orders can be placed by Phone, Fax or Email as actual shipping costs must first be calculated.
We are not VAT registered. UK delivery is by Royal Mail.
Refunds and Returns
In accordance with The Consumer Protection (EU Distance Selling) Regulations 2000 we will refund, exchange or issue credit for goods returned to us within 7 working days. Goods must be returned in their original condition and the customer must pay the postage costs. If an item is faulty we will replace it free of charge. We will issue you with a returns number and will require you to return the faulty product and reimburse you for your return postage.
Please do not return faulty items to us without contacting us first.